Knowledgebase Top articles How do I get a refund? Category: Knowledgebase You can cancel your billing and get a full refund by submitting ticket HERE Don't recognize this charge on your credit card statement? Category: Knowledgebase We bill for adult content. If you did not make a purchase for any adult content, please submit a ticket for a refund and cancellation. What will show on my credit card statement? Category: Knowledgebase MyVideoHelp.com will show on your credit card statement. How long does it take to get a reply from a message? Category: Knowledgebase We normally reply within a few hours, but can take up to 48 hours for us to respond. Please keep in mind that weekends will have slower response times.